Last updated: 2 October 2026
Who this notice covers
This notice concerns personal information handled by Axtronica Digital Studios in connection with website enquiries, client relationships and digital services. Contact us using the details below about this notice or your information. Where we handle personal data solely on a client’s instructions while building or maintaining their systems, the client’s privacy notice and our data-processing agreement also apply.
Information involved
Depending on your interaction with us, information may include your name, business and contact details, enquiry messages, project requirements, correspondence, invoices and payment records. Website operation can involve IP addresses, browser and device information and security logs. Only supply personal information needed for your request; do not send payment-card details or sensitive personal records through a general enquiry.
Purposes and lawful grounds
We use enquiry and project information to respond to requests, prepare proposals and deliver agreed services. The lawful basis is taking steps at your request before a contract or performing a contract with you. For communications with representatives of business clients, administration, service security and resolving disputes, we rely on legitimate interests in operating and protecting the business, balanced against individual rights. Records required for tax, accounting or other legal duties are processed to meet legal obligations. Where consent is required, including for particular marketing or cookie uses, it must be obtained separately and can be withdrawn.
Access and sharing
Information should be available only to people who need it for the relevant purpose. Depending on the service, recipients may include hosting and IT providers, communication providers, payment providers, authorised project contractors and professional advisers. Information may also be disclosed where legally required or necessary to establish or defend legal rights. Provider-specific information relevant to your project can be requested from us.
International handling
If a service involves a transfer of personal information outside the UK, applicable transfer requirements must be met, such as an adequacy arrangement or approved contractual safeguards where required. Contact us for information about transfers and safeguards relevant to your data.
Retention and security
Retention depends on the purpose: responding to an enquiry, delivering and supporting a project, meeting accounting obligations, or resolving a dispute. We review whether information remains necessary and delete or anonymise it when there is no continuing lawful need. A specific retention period for your records can be requested. Appropriate access controls and security measures are required, although no internet service can promise absolute security.
Cookies, links and marketing
Cookies can support essential website functions. Any optional analytics or advertising use must be explained through the relevant notice and consent mechanism where legally required; this policy alone does not constitute consent. Browser settings can restrict cookies, which may affect functionality. External sites have their own privacy policies. You can ask us to stop direct marketing at any time.
Your rights and complaints
Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, or object to processing. You may withdraw consent without affecting earlier lawful processing. We may need proportionate identity checks. Requests are generally answered within one month, subject to lawful extensions. You can complain to the Information Commissioner’s Office, or the relevant local authority. Please contact us if you would like us to address a concern first.
Updates and contact
We will update this notice when relevant practices change. The date above identifies the latest revision.
Email hello@axtronica.com or call +44 7918 445397. Our published contact location is Streatham Road, CR4 2AJ, United Kingdom.