Last updated: 2 October 2026
About this policy
This policy explains cancellation and refund arrangements for Axtronica Digital Studios’ branding, web and app development, search optimisation, social media, AI automation, hosting and maintenance services. Services and digital deliverables cannot be returned in the same way as physical goods. Your written proposal or service agreement sets out the scope, price, milestones and any agreed cancellation terms. Nothing here limits rights that cannot lawfully be excluded.
Requesting cancellation
Contact us in writing with your name, project or invoice reference and the service you wish to cancel. A reason is helpful for resolving a problem, but is not required when exercising a statutory cancellation right. We will confirm the project status and explain any amounts payable or refundable.
Project fees and unused payments
For voluntary cancellation outside any applicable statutory cancellation right, payment remains due for work completed and authorised costs incurred. Our commercial policy is that prepaid project fees, including unused fees, are non-refundable on voluntary cancellation, to the extent permitted by law and as disclosed in the agreement before purchase. This does not authorise an unlawful penalty or the retention of sums that must be refunded under consumer law. We will explain any final account and apply mandatory rights where they require a different outcome.
If something is wrong
Please tell us promptly if a deliverable does not match the agreed scope or a service has not been provided properly. We will investigate and discuss correction, repeat performance or an appropriate refund or price reduction. A preference change or request outside the agreed scope is handled as a project change, without affecting your legal rights.
Consumer cancellation rights
Where UK consumer cancellation rules apply to a remotely agreed service, you generally have 14 days after the contract is made to cancel. If you expressly ask us to begin during that period, a proportionate charge may apply for work supplied before cancellation, where the legal conditions are met. The cancellation right for a fully performed service is lost only where the required consent and acknowledgement have been given. Different rules apply to digital content: we will obtain any consent and acknowledgement required before supply starts. These exceptions do not remove rights relating to faulty or misdescribed services or content.
Hosting, maintenance and other recurring services
Billing periods, renewal dates and notice periods are those agreed for your plan. Contact us before the next renewal to arrange cancellation. Refunds for unused periods follow the plan terms and applicable law. Domain, licence, advertising and other supplier charges are considered individually; supplier restrictions do not override our legal obligations to you.
Receiving a refund
We will confirm the amount and processing arrangements in writing. Refunds use the original payment method unless we agree otherwise without extra cost to you. Statutory deadlines apply where relevant; eligible consumer cancellation refunds are normally due within 14 days of notice of cancellation. Your bank may take additional time to display the credit.
Cancellation notice
You may email: “I give notice that I cancel my contract for [service], agreed on [date]. My name is [name], my address is [address], and my project or invoice reference is [reference].” This format is optional.
Contact
Email hello@axtronica.com or call +44 7918 445397. Our published contact location is Streatham Road, CR4 2AJ, United Kingdom.